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Frequently Asked Questions


How do I schedule an appointment?
In Tucson, Green Valley and Nogales, call any office appointment number weekdays between 8 a.m. and 5 p.m. Let us know the reason for your appointment and any immediate health concerns to ensure enough time for your visit. We know your time is valuable. We work hard to keep our appointments. If medical emergencies delay our physicians or require us to reschedule, we will notify you as soon as possible. If you need to cancel or reschedule an appointment, please notify us as early as possible.

What should I bring for my first visit?
Bring any relevant medical and immunization records, any advance directive documents that you may have, and a list of all the medications you're taking. It's important to bring your insurance card. Health plan benefits vary and the amount of your financial obligation may also vary, depending on your specific coverage. Your insurance card will help us verify your coverage.

Plan on arriving 20 minutes before your first appointment to complete paperwork.

How do I get my prescription refilled?
Call your pharmacy at least five weekdays before your medicine runs out. This allows time to contact your physician to refill your prescription. Routine refills are handled only during regular office hours.

When will I get my lab results?
We review your lab results as soon as they are available. To be notified by mail, simply complete a notification card in your physician's office. Our staff is also happy to give the results to you by phone; just call during business hours. If the results are significant, your physician will discuss them with you personally either over the phone or during your follow-up visit.

What if I have an urgent medical problem?
Call your physician's office as soon as possible to schedule an appointment. We reserve approximately 15 percent of our time to deal with urgent situations.

Should you need help after-hours, our answering service will contact one of our registered nurses or physicians to return your call. After-hours calls should be limited to urgent situations. To assist us, be ready to give us the nature of your problem, a number where you can be reached, your pharmacy's name and number, and any other important medical conditions you may have. If the situation is an emergency, dial 911. If you are taken to a hospital, ask the staff to notify your physician.

How can I get a referral to a specialist?
Because of their broad background, our physicians can care for most of your health care needs. Should you need special expertise we can refer to the appropriate specialist. Your physician will then work closely with the specialist to ensure your optimum care.

Note that many insurance plans must pre-approve any referrals. That means that your primary care physician must submit a referral request to your insurance company for approval before your insurance will pay for the referral visit. This review process may take several days, so please do not schedule an appointment until you have been notified that the referral has been approved.

How can I pay?
Payment, including any co-pays, is due at the time of service, unless advance arrangements have been made with our business office at (520) 872-7000.

We accept most insurance plans, including Medicare, AHCCCS, Worker's Compensation, HMO, PPO, and traditional plans.

For your convenience, we also accept VISA, MasterCard, cash, checks and money orders