Patient Financial Services
Customer Service Representatives at Carondelet Health Network are here to assist you and your family with billing questions.
An explanation of your bill
To make payment arrangements
An explanation of your balance and what your insurance paid
Feel free to contact us at: (520) 872-7100
For your convenience, this Web site will allow you to e-mail your questions to us 24 hours a day. You can expect a prompt response within two business days. For security reasons we will respond by phone or via U.S. Postal Service. Any information you provide will be kept strictly confidential.
Our Customer Service Representatives are available by phone weekdays from 8 a.m. to 4:30 p.m. Additional contact information is provided at Contact Us.
Financial Assistance
Carondelet Health Network, a non-profit health care organization offers a Financial Assistance program for patients who require hospitalization or receive care in our emergency rooms.
Carondelet Health Network, Patient Financial Services (PFS) representatives make every effort to identify patients who may qualify for financial assistance at the earliest possible point in the registration/accounting process. This is done in a confidential manner that respects the privacy and dignity to the patient and his or his family.
Financial Assistance Program:
Financial assistance is available to all individuals in need. A patient’s level of financial assistance is established after completing a financial packet, which includes a financial statement, current pay stubs, monthly expenses and other pertinent information. The information is evaluated using Federal poverty guidelines and the patient’s individual financial situation. If a patient disagrees with the financial assistance determination, he or she can ask for a review by the Carondelet Health Network Financial Panel.
For assistance our Financial Counselors are available at each of our facilities:
Carondelet St. Mary’s Hospital: (520) 872-1052
Carondelet St. Joseph’s Hospital: (520) 872-3918
Carondelet Holy Cross Hospital: (520) 285-8033
Carondelet Business Office: (520) 872-7100
Self Pay Discount
Carondelet recognizes that all patients may not have health insurance and are “self-pay.” A 30% discount on the hospital bill is provided to any patient who does not have health insurance and does not qualify for the Financial Assistance Program.
Additional Billing Resources
Billing FAQs
Glossary of Billing Terms
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