St. Mary’s Hospital is committed to providing compassionate and caring quality health services. We depend on our patients, family members and visitors to communicate with us about their needs, concerns, suggestions, complaints, and praise as we continually strive to improve our services to individuals and to the community we serve. We hope everyone who uses our services will ask questions, state needs, express concerns or problems, and offer feedback to any staff person involved in their care or in administrative processes connected with their visit. (See Patient Rights and Responsibilities) We will address your concerns in a timely manner.
The Patient Advocates at St. Mary’s Hospital are registered nurses who serve as a liaison and resource person between patients and their families and the various physicians, associates and departments within the hospital. Patient Advocates may be helpful in situations where:
- a person wants to ask a question, make a suggestion, register a complaint, offer feedback
- the person has a concern, but does not know with whom to talk
- a concern did not become evident until after the visit
- a person needs a "third party" to hear or to help them communicate a concern
- a St. Mary’s associate identifies a situation in which a Patient Advocate might be able to answer a question, address a concern, or facilitate a conversation that would be helpful to a patient and/or family member.
- The Inpatient Patient Advocate can be reached Monday though Friday from 8:00 a.m. until 4:30 p.m. at 520-872-5493 or 520-349-8400. A message can always be left and someone will return the call as soon as possible. The Emergency Center Patient Representative can be reached at 520-349-9817.