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Carondelet Holy Cross

Billing FAQs

Why is this charge on my bill?

In order to assist you, please provide the following information:

  • The charge in question
  • The ten digit account number

You will be contacted within five working days.

When is payment due?

Payment is due within 30 days after receiving the first statement.

Why is there a bill from both the hospital and the doctor?

The hospital and the doctors bill separately for their services.

Will Carondelet bill the primary insurance?

Carondelet hospitals are participating Medicare providers and will file a claim on a patient’s behalf. If a patient has a supplemental policy, upon receipt of the Medicare payment, a claim will also be submitted to the supplemental carrier.

AHCCCS (Arizona Health Care Cost Containment System)
If the patient is enrolled in one of the state’s AHCCCS plans, a claim will be submitted to that plan.

HMO/ PPO/ Insurance and Third Party Indemnity Insurance
Carondelet hospitals are contracted with many traditional health insurance and managed care plans and will submit a claim on the patient’s behalf for payment. Patients are responsible for any out-of-pocket deductible, and co-insurance, co-payment or out-of-system balances.

Although Carondelet is not partnered with all Insurance Companies, as a courtesy we will submit your claim if we have the necessary information. Regardless of any available insurance coverage the patient is ultimately responsible for the bill.

Will Carondelet bill the secondary insurance?

Yes, if the complete information has been provided.

Are there payment arrangements available?

There are a number of payment options to help patients pay for medical services.

  • Cash, check, money order , debit or credit card including Visa, Master Card, American Express or Discover card
  • Interest free monthly payment plans can be set up to assist you

Financial Assistance
Financial assistance is available to all individuals in need. A patient’s level of financial assistance is established after completing a financial packet, which includes a financial statement, current pay stub and other pertinent information evaluated using Federal poverty guidelines. If a patient disagrees with the financial assistance determination, he or she can ask for a review by the Carondelet Health Network Financial Panel.

Self Pay Discount
Carondelet recognizes that all patients may not have health insurance and are “self-pay.” A 55% discount on the hospital bill is provided to any patient who does not have health insurance and does qualify for the Financial Assistance Program.

Why is there another statement after the full payment has been made?

The statement may have been mailed before the payment was posted to the patient’s account. Please contact us to verify payment has been received. Please provide the patient’s account number if available, the patient’s name and date of birth, and the dates of service.

Are financial counselors available to discuss the bill?

Yes, financial counselors are available at each of our hospitals.

Carondelet St. Mary’s Hospital: (520) 872-6124
Carondelet St. Joseph’s Hospital: (520) 873-3249
Carondelet Heart & Vascular Institute: (520) 285-3399
Carondelet Holy Cross Hospital: (520) 285-8012

Will an itemized bill be sent?

Yes, upon request. Please provide the patient’s account number if available, patient’s name and date of birth, dates of service and mailing address.