Carondelet Heath Network is committed to providing compassionate and caring quality health services. We depend on our patients, family members and visitors to communicate with us about their needs, concerns, suggestions, complaints and praise as we strive always to improve our services to individuals and to the community we serve. We hope everyone who uses our services will ask questions, state their needs, express concerns or problems and offer feedback to any staff person involved in their care or in administrative processes connected with their visit. (See Patient Rights and Responsibilities.) We will address your concerns in a timely manner.
The Patient Advocate at the hospital serves as a resource person and as a liaison between patients, their families, physicians, associates and departments within the hospital. The Patient Advocate may be helpful in situations such as the following:
- To ask a question, make a suggestion, register a complaint and offer feedback
- To express a concern, either during or after a hospital visit
- For a "third party" to hear or to help you communicate a concern
- When a hospital associate (staff member) identifies a situation in which a Patient Advocate might be able to answer a question, address a concern or facilitate a conversation that would be helpful to a patient and/or family member.
The Inpatient Patient Advocate can be reached Monday through Friday from 8 a.m. until 4:30 p.m. A confidential message can be left at any time. Someone will return the call as soon as possible.
Carondelet Holy Cross Hospital: