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St. Mary's Hospital

Complaints & Grievances

It is our mission to provide exceptional healthcare to our patients. We recognize that some unplanned issues may arise. If you have a concern about any aspect of your care, please try to resolve the concern with your nurse first. The charge nurse or manager responsible for the unit also may be contacted.

If you or your loved one is currently a patient, please notify your nurse or the charge nurse about any safety or care concerns. If you feel that your concern was not adequately addressed or would like to speak with someone other than the unit staff, please contact the unit manager or our Patient Advocate during regular business hours.

If you wish to file a grievance for serious issues, please contact the Patient Advocate. Your issues will be investigated and addressed by the appropriate leadership personnel as well as reviewed by a Grievance Committee as soon as possible. You will receive written communication within seven days and ongoing communication until the process is complete.

You also have a right to file a grievance with the following agencies, whether or not the hospital’s grievance process has been used:

Arizona Department of Health Services
400 West Congress, Suite 116
Tucson, AZ 85701-1352
(520) 628-6965

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
Fax: (630) 792-5636
Email: complaint@jointcommission.org
 
Download:
Complaints & Grievances - English
Complaints & Grievances - Spanish