Addressing Your Concerns
At Carondelet Health Network, we hope everyone who uses our services will ask questions, state needs, express concerns or problems and offer feedback to any staff person involved in their care (see Patient Rights and Responsibilities). We will address your concerns in a timely manner.
How a Patient Advocate Can Help
The patient advocate at the hospital serves as a resource person and as a liaison between patients, their families, doctors, associates and departments within the hospital. The patient advocate may be helpful in situations such as the following:
- To ask a question, make a suggestion, register a complaint and offer feedback
- To express a concern, either during or after a hospital visit
- For a third party to hear or to help you communicate a concern
- When a hospital associate (staff member) identifies a situation in which a patient advocate might be able to answer a question, address a concern or facilitate a conversation that would be helpful to a patient and/or family member
The inpatient patient advocate can be reached Monday through Friday from 8 a.m. until 4:30 p.m. A confidential message can be left at any time. Someone will return the call as soon as possible.
St. Joseph’s Hospital:
St. Mary’s Hospital
Holy Cross Hospital