Your Hospital Stay

Providing You an Optimal Healing Environment

Get an idea of the patient experience you can expect during your hospital visit at a Carondelet Health Network hospital.

Your Doctor

Carondelet facilities provide independent licensed doctors, known as hospitalists, to manage your care throughout your hospitalization. They are qualified, licensed doctors whose practice is based full-time in the hospital. He or she typically manages your hospital stay from admission through discharge, overseeing and coordinating your care and answering any questions you or your family may have.

After discharge, your primary care doctor will handle any further care you require. It’s recommended that you make an appointment with him/her for a follow-up visit as instructed.

Calling Your Nurse

To call your nurse when you need assistance, press the call button located at your bedside. This turns on a light at the nurses’ station. A staff member will respond to your signal as soon as possible.

Meals

Based on your medical needs, your doctor will order a diet that’s right for you. You’ll receive three balanced meals a day on this prescribed diet, which will provide specific amounts of calories, protein, vitamins and other nutrients to meet your health needs. You’ll be visited each day by a catering associate, who will offer you our chef’s specials for the day and take your food and beverage requests. If the chef’s specials are not appealing to you, there are additional selections you may order.

Your catering associate will provide you with a menu for the week that outlines the menu options and additional selections. He or she will also prepare and deliver each of your meal trays. Basic information on your prescribed diet, as well as a phone number where you can reach your catering associate, will also be provided with your first meal. If you would like more information about your diet, please notify your nurse — a registered dietitian or diet technician will be consulted.

Mail and Flowers

Mail and flowers addressed to a patient will be delivered to the patient’s room. Flowers and plants are not allowed in the intensive care unit (ICU). ICU patients may receive flowers when they are transferred to a general nursing unit. Mail received after discharge will be forwarded to the patient’s home.

Telephone Usage

A phone is provided in your room. To place a local call, dial “9” to access an outside line, then dial the number as you would normally. Local calls may be placed at no charge.

Long distance calls must be charged to a calling card or an automated-collect long distance service from your room. Calls cannot be billed to your hospital account. For access to the long distance carrier of your choice, dial “9,” call your carrier, then follow the dialing instructions furnished by the carrier. Or dial “0” for the hospital operator and request your long distance carrier of choice. Phone cards are available for purchase from the Auxiliary Gift Shops at St. Joseph’s Hospital and St. Mary’s Hospital.

To help ensure that you rest, we request that no incoming calls be directly dialed into the room before 8 a.m. or after 9 p.m. The switchboard operator gives patient room number information through the main switchboard number:

St. Joseph's Hospital:  (520) 873-3000
St. Mary's Hospital:     (520) 872-3000
Holy Cross Hospital:   (520) 285-3000

Wireless Internet Service

Carondelet Health Network is pleased to offer free wireless Internet access to our patients, guests and doctors. For your convenience, connectivity is available throughout the hospital, including patient rooms and visitor waiting areas.

Please note: Since this is a free service, Carondelet does not provide technical support. Carondelet-owned devices, including printers, are dedicated to our caregivers and are not available for your use.

Quiet Hours

In order to promote an environment that is optimal for healing and rest, Carondelet hospitals have designated quiet hours from 8 p.m. to 6 a.m. every day. An overhead announcement signals the start of quiet hours, followed by an evening prayer.

Patients, visitors and associates are asked to contribute to the overall quiet by lowering voices and moving quietly through hallways. Visitors are also reminded that cell phone use is reserved for common areas only, and to be mindful about lowering your voice during this time.

Some patient care units also offer quiet hours during the afternoon.

Discharge Planning

With advances in technology and with the treatment of many illnesses being managed in an outpatient setting, your hospital stay may be shorter than you expect. While the average time spent in the hospital is around three days, your hospital stay will be determined by your doctor and your recovery.

Often, after a short hospital stay to diagnose and begin treatment of your illness, your doctor may determine that you need ongoing care after leaving the hospital. This may be provided at home, in a skilled nursing facility, an outpatient clinic or in a rehabilitation center.

The Case Management Department, in partnership with your doctor, will assist you and your family in arranging post-hospital care if needed. Nurse case managers and social workers are assigned to every unit in the hospital who will provide you and your family with information regarding post-hospital care.

Your insurer may require a copayment for these services, or limit the amount paid to certain types of care providers based on your coverage. Your case manager will discuss this with you, your doctor and your insurer to assist in arranging a safe discharge plan.

Social work services are also available if you are uninsured, homeless, have substance abuse issues or feel unsafe at home due to abuse, neglect or exploitation.

The case management team will interview you when you’re admitted to the unit to ensure that your transition out of the hospital is safe and that you will have the services that your doctor has ordered to continue your care. Your bedside nurse will educate you on your medications, make certain all your prescriptions are ordered and provide you with written instructions on what to do when you leave the hospital.

Make sure you have discussed any questions or concerns with your health care team before you’re discharged. We encourage you to ask questions, such as:

  • How long will I be in the hospital?
  • What is my main medical problem and what is the treatment plan?
  • What can I do to help manage my medical condition?
  • What may be needed when I get discharged?
  • Will I need follow-up appointments with my doctor?
  • What will my insurance provide?
  • What medications will I have to take and what side effects can I expect?

Patient Billing

Carondelet Health Network recognizes the complexity of hospital billing processes and payment methods. We have financial counselors available to answer questions about hospital bills and what health insurance or other funding sources may be available to cover the costs. Carondelet’s financial counselors will answer any questions patients may have and explain billing, charity care, financial assistance and discount policies. If there are any questions about the hospital bill, please contact a patient financial counselor Monday through Friday, 8 a.m.–4:30 p.m.

You can reach your patient financial counselor at:

St. Joseph's Hospital:  (520) 872-3​828
St. Mary's Hospital:     (520) 873-3​388
Holy Cross Hospital:   (520) 285-8012

Doctor Fees

Your hospital bill does not include fees charged by your doctor, as he/she is not employed by the hospital. Professional fees for emergency room doctors, hospitalists, anesthesiology, radiology, pathology, surgical assistance and other consulting specialists will be billed separately from your hospital bill. All doctor billing questions should be directed to their office.

Medical Records

We’re happy to assist you in obtaining copies of your medical records. Learn more about how to obtain your records.

Care Team

The color of Carondelet associates’ uniforms designates the care of service that each can provide.

AssocAttire_600