Accessibility Statement

We are committed to providing a website that is accessible to the widest possible audience. To do so, we are actively working with consultants to update the website by increasing its accessibility and usability by persons who use assistive technologies such as automated tools, keyboard-only navigation, and screen readers.

We are working to have the website conform to the relevant standards of the Section 508 Web Accessibility Standards developed by the United States Access Board, as well as the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1. These standards and guidelines explain how to make web content more accessible for people with disabilities. We believe that conformance with these standards and guidelines will help make the website more user friendly for all people.

Our efforts are ongoing. While we strive to have the website adhere to these guidelines and standards, it is not always possible to do so in all areas of the website. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage, please contact WebsiteAccess@tenethealth.com so that we may be of assistance.

Thank you. We hope you enjoy using our website.

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Patient Complaints and Grievances

Help Us Ensure We Honor Your Patient Rights

It’s our goal to provide exceptional health care to our patients. We recognize that some unplanned issues may arise. If you have a concern about any aspect of your care, please try to resolve the concern with your nurse first. The charge nurse or manager responsible for the unit also may be contacted.

If you or your loved one is currently a patient, please notify your nurse or the charge nurse about any safety or care concerns. If you feel that your concern was not adequately addressed or would like to speak with someone other than the unit staff, please contact the unit manager or our Patient Advocate during regular business hours.

If you wish to file a grievance for serious issues, please contact the Patient Advocate. Your issues will be investigated and addressed by the appropriate leadership personnel as well as reviewed by a Grievance Committee as soon as possible. You will receive written communication within seven days and ongoing communication until the process is complete.

Filing a Grievance

You also have a right to file a grievance with the following agencies, whether or not the hospital’s grievance process has been used:

Arizona Department of Health Services
400 West Congress, Suite 116
Tucson, AZ 85701-1352
(520) 628-6965

Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
Fax: (630) 792-5636
Email: complaint@jointcommission.org