Frequently Asked Questions

For more information about COVID-19, visit the CDC website.

Visitor Information

What is the hospital’s visitation policy?

Carondelet Health Network remains focused on patient safety for our community. Anyone entering our hospitals must abide by facility requirements for COVID symptom screening upon entry, wearing a mask covering the mouth and nose at all times (Ages 13 and up) and hand hygiene. Those not meeting the precautions criteria will not be permitted to enter the hospital. Visitors will not be permitted for COVID-19 patients or patients under investigation.

Carondelet St. Mary’s and St. Joseph’s Hospital will allow for inpatient visitation from the hours of 8AM to 8PM.

Our emergency departments will allow for one visitor at a time per bedded patient. Waiting areas may be limiting visitors based on space constraints to allow for social distancing. Visitors may be asked to wait outside until patient is bedded.

St. Joseph’s Hospital labor and delivery unit, and the NICU will allow for three visitors at a time, visitors will be allowed to alternate if their situation allows.

Our visitor policy will continue to be evaluated, and the hours as well as the number of visitors allowed in our hospitals will be increased as safety allows. We require everyone to self-screen and attest to being symptom free upon entering the hospital and ensure strict compliance with our mitigation strategies.

Hospital visitation policies at each facility can change based on ongoing COVID trends. Please contact the hospital’s information desk for the current policy before visiting.

Do visitor waiting areas incorporate social distancing?

Specifically designated waiting areas allow physical distancing for designated visitors and include additional cleaning protocols.

What should I know about preparing for an elective procedure?

You will receive a confidential phone call from one of our nurses at least three days before your procedure. They will conduct a verbal screening for respiratory illness/COVID-19 symptoms and recent exposure. They will also share necessary instructions to prepare for the procedure. Read more about elective procedures.

Answers to Questions About COVID-19