Your Patient Rights

Focused on Your Individual Needs

When it comes to your rights as a patient, Carondelet Health Network wants you to be as informed as possible. The following patient bill of rights applies to all patients. Patient rights may be exercised by the patient’s legally authorized representative, or the patient’s surrogate decision maker, if the patient lacks decision-making capacity, is legally incompetent or is a minor.

Understanding Your Patient Rights

During a visit to Carondelet Health Network, patients have the right:

  • To be treated with dignity, respect and consideration
  • To not be discriminated against based on the basis of race, national origin, religion, gender, sexual orientation, age, disability, marital status or source of payment
  • To receive treatment that supports and respects the patient’s individuality, choices, strengths and abilities
  • To receive privacy in treatment and care of personal needs
  • To review, upon written request, their own medical record within a reasonable time frame
  • To receive a referral to another health care institution if the outpatient treatment center is unable to provide physical health services or behavioral health services for the patient
  • To participate or have the patient’s representative participate in the decisions and development of, or decisions concerning, treatment
  • To participate or refuse to participate in research or experimental treatment
  • To receive assistance from a family member, the patient’s representative, or other individual in understanding, protecting, or exercising the patient’s rights
  • To be informed how to report comments, complaints and grievances about their visit and to get resolution to them; comments or complaints may be directed to the staff most directly involved in the situation and/or to the Practice Manager
  • To not be subjected to:
    • Abuse
    • Neglect
    • Exploitation
    • Coercion
    • Manipulation
    • Sexual abuse
    • Sexual assault
    • Seclusion
    • Restraint, if not necessary to prevent imminent harm to self or others
    • Retaliation for submitting a complaint to the department or another entity
    • Misappropriation of personal and private property by an outpatient treatment center’s personnel member, employee, volunteer or student

Your Patient Responsibilities

During a visit with Carondelet Health Network, patients also have the following responsibilities:

  • To provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and any other health matters
  • To report unexpected changes in their condition to the responsible practitioner
  • To report whether they clearly comprehend a contemplated course of action and what is expected of them
  • To follow the treatment plan recommended by the practitioner primarily responsible for their care and inform their physician if there are obstacles that would preclude the execution of the treatment plan
  • To ensure that the financial obligations relating to their health care are fulfilled as promptly as possible
  • To provide the necessary information and documentation requested by the Registration Representatives, including name changes, address, phone number and insurance information
  • To be considerate of the rights of other patients, control noise and the number of visitors, including, but not limited to, cell phone usage in the exam room and office
  • To notify registration staff if treatment is for a work related injury 

Expressing a Concern

If you have questions or concerns, you may also call Arizona Department of Health Services at (602) 364-3030. If you’d like to express a concern or complaint about your care or safety, learn more about our complaints and grievances process.