When it comes to your rights as a patient, Carondelet Health Network wants you to be as informed as possible. The following patient bill of rights applies to all patients. Patient rights may be exercised by the patient’s legally authorized representative,
or the patient’s surrogate decision maker, if the patient lacks decision-making capacity, is legally incompetent or is a minor.
Understanding Your Patient Rights
During a visit to Carondelet Health Network, patients have the right:
To be treated with dignity, respect and consideration
To not be discriminated against based on the basis of race, national origin, religion, gender, sexual orientation, age, disability, marital status or source of payment
To receive treatment that supports and respects the patient’s individuality, choices, strengths and abilities
To receive privacy in treatment and care of personal needs
To review, upon written request, their own medical record within a reasonable time frame
To receive a referral to another health care institution if the outpatient treatment center is unable to provide physical health services or behavioral health services for the patient
To participate or have the patient’s representative participate in the decisions and development of, or decisions concerning, treatment
To participate or refuse to participate in research or experimental treatment
To receive assistance from a family member, the patient’s representative, or other individual in understanding, protecting, or exercising the patient’s rights
To be informed how to report comments, complaints and grievances about their visit and to get resolution to them; comments or complaints may be directed to the staff most directly involved in the situation and/or to the Practice Manager
To not be subjected to:
Abuse
Neglect
Exploitation
Coercion
Manipulation
Sexual abuse
Sexual assault
Seclusion
Restraint, if not necessary to prevent imminent harm to self or others
Retaliation for submitting a complaint to the department or another entity
Misappropriation of personal and private property by an outpatient treatment center’s personnel member, employee, volunteer or student
Your Patient Responsibilities
During a visit with Carondelet Health Network, patients also have the following responsibilities:
To provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and any other health matters
To report unexpected changes in their condition to the responsible practitioner
To report whether they clearly comprehend a contemplated course of action and what is expected of them
To follow the treatment plan recommended by the practitioner primarily responsible for their care and inform their physician if there are obstacles that would preclude the execution of the treatment plan
To ensure that the financial obligations relating to their health care are fulfilled as promptly as possible
To provide the necessary information and documentation requested by the Registration Representatives, including name changes, address, phone number and insurance information
To be considerate of the rights of other patients, control noise and the number of visitors, including, but not limited to, cell phone usage in the exam room and office
To notify registration staff if treatment is for a work related injury
Expressing a Concern
If you have questions or concerns, you may also call Arizona Department of Health Services at (602) 364-3030. If you’d like to express a concern or complaint about your care or safety, learn more about our complaints and grievances process.
