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Hospital Visitor Guide

COVID-19 Updates, Information and Visiting Restrictions

Inviting Family and Friends to the Healing Process

At Carondelet, we strive to create a welcoming environment for everyone that visits our hospitals, including patients and their visiting friends and family. Visiting your loved one at a Carondelet hospital can be beneficial for everyone involved. We’re committed to all aspects of each patient’s care, which is why we strive to make your visit as convenient as possible.

Patients have the right to receive visitors they designate, including a spouse, a domestic partner, another family member or a friend. Patients have the right to withdraw or deny visitation at any time.

Hospital associates work with patients to develop a visitation plan that meets their needs and preferences. To ensure a safe and compassionate hospital experience, open communication between associates, patients and visitors is encouraged. Flexibility and consideration from hospital associates, patients and visitors will result in a positive hospital visitation experience.

General Visiting Guidelines

Patient Visiting Restrictions

The hospital’s priority is the care and safety of patients. Patient visits may be restricted or limited for the following reasons:

  • Visitation interferes with the care of the patient or other patients.
  • Visitation poses a safety threat for the patient, other patients, doctors, associates or volunteers, including disruptive, threatening or violent behavior of any kind.
  • The patient has specific infection control needs requiring special precautions, such as isolation. Causes may include disease outbreaks or epidemics such as H1N1, RSV, measles or a similar illness.
  • The patient is undergoing a procedure requiring control of the environment.
  • The patient or another patient is experiencing a medical emergency requiring immediate intervention.
  • The hospital is aware that the patient has a court order restricting visitation.
  • The patient or patient’s roommate has a specific clinical need for privacy or rest.
  • Visitation interferes with the clinical therapeutic treatment plan for the patient, such as a mental health patient or a patient who has experienced abuse.
  • The number and location of visitors in a designated area may be limited to ensure compliance with National Fire Protection Agency regulations, including ensuring egress corridors and exits are free of obstruction and maximum occupancy standards are maintained.

Some areas of the hospital have special rules regarding visitation. Please check with hospital staff to determine if there are any specific rules you and your visitors should be aware of.

Consult the patient care unit charge nurse if you have any questions about visitation.

Health and Safety Guidelines

For the health and safety of patients and visitors:

  • Visitors will refrain from sitting or lying on patient beds, on the floor in the patient’s room or from lying down in the hospital waiting rooms. This helps prevent the spread of infection and ensures health care providers’ access to the patient.
  • Visitors must wear shoes and shirts at all times to minimize the spread of infection.
  • Any visitors requiring medical care will be assisted to the Emergency Department for medical screening and appropriate care.

Children

Children visiting must remain under the supervision of an adult (18 years old or older) caregiver at all times.

Carondelet St. Joseph’s Hospital provides diaper changing tables in the third-floor restrooms located near the Critical Care and Surgical Family Support Centers. St. Mary’s Hospital provides changing tables in the first-floor restrooms located near the Critical Care and Surgical Family Support Centers.

Clergy

Members of the clergy may visit at any time. Clergy are requested to check with the patient’s nurse before visiting the patient.

Drugs and Alcohol Policy

Carondelet Health Network facilities are tobacco-free environments. Our efforts present an opportunity to help many individuals achieve healthier lifestyles. Tobacco use of any kind is not permitted:

  • In the buildings or on the grounds of the facilities
  • In any vehicle on our grounds
  • At any office/program operated off site by one of our facilities.

This policy is not limited to patients. Visitors must not:

  • Consume alcoholic beverages or illegal drugs
  • Use tobacco products, including cigarettes, cigars, e-cigs, smokeless and “green” cigarettes, pipes, chew tobacco and snuff
  • Litter or loiter on hospital grounds

Patients who smoke or use tobacco may request their doctor prescribe a tobacco cessation aid while staying with us. Ask your (or the patient’s) nurse for information about smoking cessation or call the Arizona Smoker’s Helpline at (800) 556-6222 or visit www.ashline.org. Arizona Smoker’s Helpline provides counseling as well as discounts on smoking cessation aides.

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Food and Dining

Visitors may not bring food or beverages into the patient’s room or provide the patient with food or beverages without first receiving approval from the nursing staff.

Our hospitals offer families and visitors several options for obtaining food and drinks while visiting. Food and beverages may be enjoyed at the following locations:

St. Joseph’s Hospital
Fleur de Lis Cafe (located in the basement)
Monday–Friday:
Breakfast: 6:45 a.m.–10 a.m.
Lunch: 11 a.m.–2:30 p.m.
Dinner: 4:30 p.m.–6:30 p.m.
Late-night dining: 10 p.m.–3:30 a.m.

Saturday and Sunday:
Breakfast: 6:45 a.m.–10 a.m.
Lunch: 11 a.m.–2:30 p.m.                

O’Naturals Cafe (located near the main lobby)
Monday–Friday: 7 a.m.–8 p.m.
Saturday and Sunday: 10 a.m.–8 p.m.

St. Mary’s Hospital

Seven Sisters Cafe (located in the basement)
Monday–Friday:
Breakfast: 6:45 a.m.–10 a.m.
Lunch: 11 a.m.–2:30 p.m.
Dinner: 4:30 p.m.–6:30 p.m.

Saturday and Sunday: 6:45 a.m.–8 p.m.
Heart and Soul Café (located across from the Auxiliary Gift Shop)
Monday–Friday: 7 a.m.–8 p.m.
Late-night dining: 10 p.m.–12 a.m. and 1 a.m.–3:30 a.m.

Holy Cross Hospital
Café Olé
Monday–Friday: 7:30 a.m.–6:30 p.m.
Saturday and Sunday: 8 a.m.–2 p.m.

Overnight Visitation

The patient may request overnight visitation. Visitors will be issued a visitor identification badge by security or nursing personnel. Visitors should remain inside the hospital for their safety.

Phones

Visitors are requested to turn off cell phone ringers and to turn down the volume on all electronic devices to decrease noise in the patient care areas. Visitors may not use cell phones in patient rooms. Personal calls can be made in the hospital’s common areas.

A phone for all of our patients and visitors is available in the Support Center. We ask that calls be limited to three minutes or less so all visitors can use the phone. The phone is available for local calls only. Long distance calls must be charged to a calling card or an automated-collect long distance service. Calls cannot be billed to a patients’ hospital account. For access to the long distance carrier of your choice, dial “9,” call your carrier, then follow the dialing instructions furnished by the carrier. Or dial “0” for the hospital operator and request your long distance carrier of choice. Phone cards are available for purchase in the Auxiliary Gift Shop.

Quiet Hours

In order to promote an environment that is optimal for healing and rest, Carondelet hospitals have designated quite hours from 8 p.m. to 6 a.m. every day. An overhead announcement signals the start of Quiet Hours, followed by an evening prayer.

Patients, visitors and associates are asked to contribute to the overall quiet by lowering voices and moving quietly through hallways. Visitors are also reminded that cell phone use is reserved for common areas only, and to be mindful about lowering your voice during this time.

Some patient care units also offer to patients’ quiet hours during the afternoon.

Restrooms

Visitors must use the public restroom facilities. Public restrooms are located next to the visitor waiting areas throughout the hospital. Visitors are asked to use the public restrooms to ensure their safety and privacy, as the bathroom doors in patient rooms do not lock.

Weapons

Weapons are not allowed in the hospital or on hospital grounds.

Critical Care Unit

Carondelet encourages and supports active involvement of patients’ families and their visitors in the patient’s hospital experience. But due to the nature of critical care patients requiring close monitoring and support, our critical care visitation experience differs in a few ways:

  • We provide supportive areas throughout the hospital for families and visitors. These areas offer comfortable seating, a quiet atmosphere, consultation rooms for meeting with health care providers and the ability to obtain needed information about their family member from our volunteers.
  • We ask that the posted visiting hours be adhered to at all times. If you have a special request regarding visiting hours, ask the critical care charge nurse.
  • Please limit the number of visitors to two persons at a time in a patient’s room.
  • We encourage family members to leave the hospital and rest at home during the night. It’s important that family members are well rested so that they may feel strong and can support their loved one who is in the hospital. Family members may not sleep in the Support Center or Consultation Rooms overnight.
  • Families and visitors (including children) are encouraged to cleanse their hands frequently to prevent the spread of infection. Cleansing stations have been provided for our families and visitors in the Support Center.
  • Eating is not allowed in the Support Center. Families and visitors may have bottled water in the Support Center. See the “Food and Dining” section above for information on visitors’ food and drink options.

Emergency Department Visiting

With the exception of the following guidelines, each patient is permitted two adult visitors. Children under age 13 may visit in special circumstances with permission of the charge nurse or emergency doctor. Visitors must be free from recent exposure to communicable disease and without visible signs of infectious disease. During times of infectious outbreak in the community, visitation may be restricted. If visitors are asked to leave the treatment area, we appreciate their immediate cooperation and understanding.

Please respect the following guidelines:

  • All visitors and staff are requested to wash their hands before and after patient contact. Containers with foam alcohol disinfectant are conveniently located outside the door of each patient room. In certain situations, visitors may be asked to wear a mask, gown and/or gloves while in the treatment room or in the waiting area.
  • The charge nurse or emergency doctor may restrict or expand visitation based on the needs of the patient and the department.
  • A visitor identification badge will be issued and must be displayed at all times to gain entrance into the Emergency Department treatment areas.
  • No visitors will be allowed with a patient who has been a victim of a violent crime until visitation has been authorized by law enforcement.
  • Visitors may be asked to step outside the patient room during patient exam or treatment.
  • Visitors will return to the waiting room if the patient leaves the department for tests.
  • Visitors are not permitted in areas of the Emergency Department outside of the patient’s room and the main waiting area.
  • No food or beverages may be brought into patient rooms.
  • All visitors must wear a shirt and shoes at all times.

Know Our Care Team

Caring Colors of Carondelet

The color of Carondelet associates’ uniforms designates the care of service that each can provide.

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Parking

Visitor parking is free of charge. Our lots are well lit. Security personnel are available to escort you to your vehicle if needed. Dial the operator and ask for an escort. Carondelet St. Joseph’s Hospital also offers a valet service for your convenience.

Auxiliary Gift Shop

Small gifts, cards, flowers and toiletry items (items may vary at each hospital) are available for sale.

St. Joseph’s Hospital
Gift Shop (located near the West main lobby)
Monday–Friday: 9 a.m.–5 p.m.
Saturday and Sunday: 10 a.m.–3 p.m.

St. Mary’s Hospital
Gift Shop (located across from the Baker’s Deli)
Monday–Friday: 9 a.m.–8 p.m.
Saturday and Sunday: 10 a.m.–3 p.m.

You may order an item to be delivered to a room at St. Joseph’s Hospital by dialing (520) 873-3789 and at St. Mary’s Hospital by dialing (520) 872-1064.