Thank you for choosing Carondelet Health Network and trusting us with your care. Our team of physicians, nurses, and healthcare providers is dedicated to providing you and your family with exceptional care and outstanding service. The safety standards at Carondelet Health Network were developed with key principles in mind to maximize safety, maintain vigilance of all risks, create separate care pathways and take a multi-factor approach to maintaining a safe environment for patients and visitors.

Carondelet Health Network is proud of the legacy we built in Southern Arizona providing care to our community and investing in our region for more than 142 years. Our footprint consists of five access points, committed to providing high-quality care close to home.

Our Carondelet St. Joseph’s Hospital is home to the Carondelet Neurological Institute, offering one of the largest and most comprehensive facilities in Southern Arizona dedicated to the diagnosis and treatment of neurological injuries and disorders. We recently celebrated the opening of our new Interventional Radiology Lab for our Comprehensive Stroke Center. The investment signifies our focus to providing the highest level of care to stroke patients in our community. In our commitment to advance care, St. Joseph’s Hospital was proudly designated as a Level 1 Trauma Center in 2020, ensuring our ability to offer the highest level of care for patients suffering a traumatic injury.

Our Carondelet St. Mary’s Hospital, is Arizona’s first hospital, founded in 1880. St. Mary’s Hospital is home to the Carondelet Heart and Vascular Institute, offering high-quality cardiac and vascular care. Our minimally invasive surgical techniques are one of the many reasons why we are a leader in heart care in Tucson and Southern Arizona. St. Mary’s opened the first Wound Care Center in Tucson in 1996 and last year we were excited to unveil our newly renovated space for our Wound Care Center, nearly doubling our treatment rooms. Ensuring our community has access to advanced wound care is an achievement that adds to Carondelet Health Network’s rich history.

Our Carondelet Holy Cross Hospital is in Nogales, Arizona, and is the only inpatient medical center in Santa Cruz County. Holy Cross is a cornerstone of the community providing much needed services in emergency care, general surgery, and labor and delivery services.
We continue to expand services with our latest additions in Marana Hospital and St. Raphael Emergency Center. Marana Hospital is a community hospital focused on providing quality medical care, conveniently and efficiently. St. Raphael’s Emergency Center provides access to high quality medical care to the growing southeast region of Tucson.

Thank you again for choosing Carondelet Health Network. It is a privilege to serve you.

Monica Vargas
Market Chief Executive Officer
Carondelet Health Network

Phone Directory

Key Numbers

St. Joseph’s Hospital: 520-873-3000
St. Mary’s Hospital: 520-872-3000
Holy Cross Hospital: 520-285-3000
Marana Hospital: 520-872-4000
St. Raphael’s Emergency Center: 520-493-0499

A telephone is provided in your room for local calls. Your telephone number is:

  • St. Joseph’s Hospital: 520-873 plus your room number. (If your room number is only three numbers, add a 5 in front of the room number. For example, room 265 would be 5265)
  • St. Mary’s Hospital: 520-872 plus your room number.

Our Commitment to Care

Your Experience as a Patient Matters to Us How’s your stay? Are your needs being met? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the highest quality of care and the best patient experience possible. Your feedback provides valuable information that is used to continually improve care and services.

During Your Stay

Please speak with your nurse or the charge nurse/nurse manager if you would like to offer feedback or if you have any questions or concerns about your care. You also have the right to file a complaint with either:

Arizona Department of Health Services
400 W. Congress, Suite 116
Tucson, AZ 85701
602-364-3030 (Phoenix number)

Office of Quality and Patient Safety
The Joint Commission One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Email: [email protected]

After Your Stay

Once you leave the hospital, we will continue to seek your feedback through a discharge survey that is conducted by an independent company. The survey is made up of simple questions on key care topics such as:

  • doctor and nurse communication
  • medicine and discharge information
  • pain management and staff responsiveness
  • your overall experience at the hospital during your stay

If you’re selected to participate in this survey, please take the time to participate and give your feedback. The results will help us to identify areas where we are doing well and also to highlight key areas for improvement.

Prevent Falls

All patients are at risk for falling when in the hospital. The reasons for this may include the effects of medications, procedures and your general health condition. Here are some things you can do to help decrease your chances of falling:

  • Use the nurse call button to call for help getting out of bed.
  • Ask for help going to the bathroom or walking around. (And use hospital handrails when they’re available.)
  • Wear nonslip socks or footwear.
  • Keep often-used items within easy reach (glasses, remote, tissues, etc.).
  • Make sure your wheelchair is locked when you get in or out of it. Never step on the footrest.
  • Patients of all ages may be at risk for falls. It’s better to be extra careful than risk falling.

Prepare for Surgery / Procedures

These simple steps are for your safety. Before your procedure, make sure you and the doctor that will perform the procedure confirm: 
  • your name
  • the type of surgery/procedure you are having
  • the body part to be operated on—In fact, the doctor or person doing the procedure will mark the correct spot on your body. Make sure you or your support person checks that it’s correct.

Pay Attention to Your Care

  • Tell your nurse if something doesn’t seem right.
  • Know what time you normally get medicine and tell your nurse if you don’t get it.
  • Request drawings or illustrations to help you learn about your condition.
  • Read and understand all medical forms before signing.
  • Don’t be afraid to ask if you need more information.
  • If your treatment involves medical equipment, practice using it before you leave the hospital.
  • Don’t be afraid to ask for a second opinion. The more information you have, the better you will feel about making decisions. Talk to your doctor and family about whether you want life-saving actions taken.

You Are Key

You are the most important member of your healthcare team. Make sure you:

  • Understand your treatment
  • Ask questions
  • Speak up about pain
  • Know your medicines
  • Plan early for a successful discharge

Speak Up

If you have questions or concerns, you have the right to ask and get a response from your doctor or nurse. To help, share your answers to these questions with hospital staff.

  • What language would you prefer to speak?
  • Do you need glasses, hearing aids or other devices to help with communicating to hospital staff?
  • When health information is being presented, do you prefer to hear it or read it?
  • Do you have any cultural, ethnic or religious-based special needs?
  • Who will be your support person that will talk with hospital staff about your healthcare wishes?

And Remember, Take Charge of Your Communication:

More Information

Plan Early

Reduce your chances of being readmitted and increase your chances for a healthy recovery by planning early. Take steps as soon as possible during your stay to plan for a successful transition from the hospital.

To begin, ask to speak with your case manager/discharge planner, and review the following:

  • Your discharge summary and discharge plan
  • Your complete medicine list and instructions
  • Your upcoming appointments
  • What to do if you don’t feel well

A Reason to Plan Early

If you need a rehabilitation facility, nursing home, skilled care or other service after your stay, you’ll need time to find one and to weigh your options. A member of our case management team will help you find services in your area.

Not Ready to Leave?

You have the right to appeal your discharge if you don’t agree with the decision that you are ready to
leave the hospital.

A Reason to Plan Early

If you need a rehabilitation facility, nursing home, skilled care or other service after your stay, you’ll need time to find one and to weigh your options. A member of our case management team will help you find services in your area.

Not Ready to Leave?

You have the right to appeal your discharge if you don’t agree with the decision that you are ready to leave the hospital.

Need Medical Equipment or Supplies?

If you need durable medical equipment (walker, wheelchair, hospital bed, oxygen, etc.), please be aware that Medicare will only cover the cost if you use an approved supplier. A member of our case management team will work with you to coordinate your equipment needs.

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