Phone Directory

Key Numbers

St. Joseph’s Hospital: 520-873-3000
St. Mary’s Hospital: 520-872-3000
Holy Cross Hospital: 520-285-3000
Marana Hospital: 520-872-4000
St. Raphael’s Emergency Center: 520-493-0499

A telephone is provided in your room for local calls. Your telephone number is:

• St. Joseph’s Hospital: 520-873 plus your room number. (If your room number is only three numbers, add a 5 in front of the room number. For example, room 265 would be 5265)
  
• St. Mary’s Hospital: 520-872 plus your room number.

Our Commitment to Care

Your Experience as a Patient Matters to Us How’s your stay? Are your needs being met? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the highest quality of care and the best patient experience possible. Your feedback provides valuable information that is used to continually improve care and services.

During Your Stay

Please speak with your nurse or the charge nurse/nurse manager if you would like to offer feedback or if you have any questions or concerns about your care. You also have the right to file a complaint with either:

Arizona Department of Health Services
400 W. Congress, Suite 116
Tucson, AZ 85701
520-628-6965
602-364-3030 (Phoenix number)

Office of Quality and Patient Safety
The Joint Commission One Renaissance Blvd.
Oakbrook Terrace, IL 60181
800-994-6610
Email: [email protected]
www.jointcommission.org

After Your Stay

Once you leave the hospital, we will continue to seek your feedback through a discharge survey that is conducted by an independent company. The survey is made up of simple questions on key care topics such as:

• doctor and nurse communication
  
• medicine and discharge information
  
• pain management and staff responsiveness
  
• your overall experience at the hospital during your stay
  

If you’re selected to participate in this survey, please take the time to participate and give your feedback. The results will help us to identify areas where we are doing well and also to highlight key areas for improvement.

Prevent Falls

All patients are at risk for falling when in the hospital. The reasons for this may include the effects of medications, procedures and your general health condition. Here are some things you can do to help decrease your chances of falling:

• Use the nurse call button to call for help getting out of bed.
  
• Ask for help going to the bathroom or walking around. (And use hospital handrails when they’re available.)
  
• Wear nonslip socks or footwear.
  
• Keep often-used items within easy reach (glasses, remote, tissues, etc.).
  
• Make sure your wheelchair is locked when you get in or out of it. Never step on the footrest.
  
• Patients of all ages may be at risk for falls. It’s better to be extra careful than risk falling.

Prepare for Surgery / Procedures

• your name
  
• the type of surgery/procedure you are having
  
• the body part to be operated on—In fact, the doctor or person doing the procedure will mark the correct spot on your body. Make sure you or your support person checks that it’s correct.
  

Pay Attention to Your Care

• Tell your nurse if something doesn’t seem right.
• Know what time you normally get medicine and tell your nurse if you don’t get it.
• Request drawings or illustrations to help you learn about your condition.
• Read and understand all medical forms before signing.
• Don’t be afraid to ask if you need more information.
• If your treatment involves medical equipment, practice using it before you leave the hospital.
• Don’t be afraid to ask for a second opinion. The more information you have, the better you will feel about making decisions. Talk to your doctor and family about whether you want life-saving actions taken.

You Are Key

You are the most important member of your healthcare team. Make sure you:

• Understand your treatment
  
• Ask questions
  
• Speak up about pain
  
• Know your medicines
  
• Plan early for a successful discharge

Speak Up

If you have questions or concerns, you have the right to ask and get a response from your doctor or nurse. To help, share your answers to these questions with hospital staff.

• What language would you prefer to speak?
  
• Do you need glasses, hearing aids or other devices to help with communicating to hospital staff?
  
• When health information is being presented, do you prefer to hear it or read it?
  
• Do you have any cultural, ethnic or religious-based special needs?
  
• Who will be your support person that will talk with hospital staff about your healthcare wishes?

Plan Early

Reduce your chances of being readmitted and increase your chances for a healthy recovery by planning early. Take steps as soon as possible during your stay to plan for a successful transition from the hospital.

To begin, ask to speak with your case manager/discharge planner, and review the following:

• Your discharge summary and discharge plan
  
• Your complete medicine list and instructions
  
• Your upcoming appointments
  
• What to do if you don’t feel well

A Reason to Plan Early

If you need a rehabilitation facility, nursing home, skilled care or other service after your stay, you’ll need time to find one and to weigh your options. A member of our case management team will help you find services in your area.

Not Ready to Leave?

You have the right to appeal your discharge if you don’t agree with the decision that you are ready to
leave the hospital.

Need Medical Equipment or Supplies?

If you need durable medical equipment (walker, wheelchair, hospital bed, oxygen, etc.), please be aware that Medicare will only cover the cost if you use an approved supplier. A member of our case management team will work with you to coordinate your equipment needs.